He is an Associate Professor of the School of Arts, Sciences and Humanities at the University of São Paulo, Brazil, acting in the Bachelor in Information Systems course, since 2008, and in the Graduate Program in Information Systems, since 2010. He is currently a productivity research fellow at CNPq. He was a guest researcher at Vrije Universiteit Amsterdam, The Netherlands, in 2018, and at Utrecht University, The Netherlands, in 2019. He has Habilitation in Business Process Management, 2014, from the University of São Paulo, Brazil; Ph.D. in Computer Science, 2007, and Master in Electrical Engineering, 2002, from the State University of Campinas, Brazil; and Bachelor in Computer Science, 1999, from State University of Maringá, Brazil. He has Green Belt certification in the Six Sigma Quality Improvement Program from Motorola, 2007. He was the coordinator of the Graduate Program in Information Systems at USP, from 2014 to 2018. He has professional experience in the software development industry at the CPqD Foundation, in Campinas, Brazil, from 2001 to 2006, and at Motorola, in Jaguariúna, Brazil, from 2006 to 2008. He was the general chair of the Brazilian Software Congress: Theory and Practice, 2012, and the Brazilian Symposium on Information Systems, 2012. He was also the program chair of the Brazilian Symposium on Software Components, Architectures and Reuse. He is a member of the IEEE Technical Committee on Services Computing. He represents the University of São Paulo in the European Research Center for Information Systems. He is an associate editor of the International Journal of Cooperative Information Systems. He is co-chair of the series of international Symposia on Computing in Companion Robots and Smart Toys in the Hawaii International Conference on System Sciences (HICSS). His main interests in research are process mining, information systems, and smart toys and companion robots.